FAQ

Here you will find answers to the most frequently asked questions. You can find more information in the menu to the left of this text.

Can I pick up my order instore?

We don't offer click and collect so you can't pick up your stuff instore. We ship all sendings out of our external warehouse.

How can I pay?

  • Paypal
  • Credit card (Visa, Mastercard)
  • Bank Transfer (only EU)
  • Cash on deliery (only within Germany) (Covid-19 Note: Cash on delivery shipments with personal delivery will be redirected to a branch until further notice and must be picked up by the customer. The storage period for these special shipments is extended to 3 weeks.)
  • Klarna (only Germany/Austria): Pay Now, Pay Later, Slice it

 

Shipping Costs

Germany: DHL Shipping Costs: 15,00 $. If you pay via Cash on delivery add 15,00 $. Orders above 1000 $ have free shipping within Germany.

EU/other Countries: Shipping with UPS Express Saver / DHL Express, prices will be calculated during order process regarding quantity, weight and country.

DHL Express:
United States
Hong Kong
Japan
Malaysia
Philippines
Republic of China (Taiwan)
Singapore
South Korea
Thailand
Vietnam

Due to the current situation regarding the outbreak of Sars-CoV-2 (Corona Virus) there are delivery restrictions from DHL Express, which we cannot influence.
Therefore some deliveries can take longer than usual!

 

Delivery Time

We ship the ordered item(s) at the same day we receive the payment for your order and you will get an email with the tracking information for your order. Local Tax / Customs may occur, which is not in our responsibility.

Delivery Time:

International: 7-15 Business Days

Please note that during promotional periods delivery may take longer than usual.

Due to the global outbreak of SARS-CoV-2 (Corona-Virus), there have been impacts to our logistical operations. We want to reassure all customers that their orders are still being processed by our logistics team. However, there may be delays in delivery due to the current situation. With that in mind, please understand that we are doing everything that we can to ensure all our customers receive their orders quickly and reliably.
 

Can I change or cancel my order after I placed it?

it is not possible for us to change or cancel orders afterwards. This means that no articles or explicit sizes can be changed, promotion codes can't be added nor addresses can be corrected. You are welcome to return the package to us (returns are possible within the European Union). We will refund the amount as soon as possible after the goods have been received. However, you can place a reorder with the correct data and the desired items as long as it is shown as available in the online store.

A complete cancellation of the order afterwards is usually not possible either. Unless you have chosen the payment method bank transfer. Please contact our customer service immediately after completing your order.

Do you ship "instore only" releases or can I preorder them?

Sorry, but we don't have any possibility to sell "instore" - products or releases out of our stores and we don't take any preorders.
If you have the chance to come over to Berlin, Munich, Vienna, Brussels or Amsterdam, feel free to visit us!

How can I return?

EU: Please send the package back to our warehouse at your own expense:

Sole Brothers GmbH
Warehouse
Urfelder Str. 997
50389 Wesseling
Germany

Outside EU: Please note that all sales made outside of the European Union (EU) are final!  

Can I return instore?

Sorry, we don't offer instore returns. Please follow our description in the "How can I return" section.

Product is shown as SOLD. Will there be a restock?

Restocks are not very common, but not impossible. Sometimes we'll get a restock and we will still inform you via our homepage. Feel free to like and subscribe us on Facebook and Instagram.

 

Can I preorder any products?

We don't take any preorders. We want to keep it fair for every customer.

 

Can you tell me if any product or size is instore available?

Just check the product page. We have some indicators right below the sizetable. Just click on your size and check them. If there is a green checkmark, GO FOR IT! ;-)
 

Questions about the Onlineshop?

Just hit the Contact Form and give us a message. Please note, that we only can answer questions regarding the onlineshop or orders. If you need help regarding a store, please check the next question below.

 

Question regarding our stores?

Customer Service Store Berlin

Berlin Telefon: +49 (0) 30 - 23607121
E-Mail : berlin@solebox.com
Facebook: Solebox Berlin
Öffnungszeiten: Mo -Sa 11.00 - 20.00 Uhr

Customer Service Store Munich

Telefon: +49 (0) 89 26949022
E-Mail : muenchen@solebox.com
Facebook: Solebox München
Öffnungszeiten: Mo -Sa 11.00 - 20.00 Uhr

Customer Service Store Vienna

Telefon: +43 (0) 1 8903627
E-Mail : wien@solebox.com
Facebook: Solebox Wien
Öffnungszeiten: Mo -Sa 11.00 - 20.00 Uhr

Customer Service Store Amsterdam

Telefon: +31 20 810 2168
E-Mail : amsterdam@solebox.com
Facebook: Solebox Amsterdam
Öffnungszeiten: So -Mo 12.00 - 18.00 Uhr, Di -Sa 10.00 - 18.00 Uhr, Do 10.00 - 21.00 Uhr

Customer Service Store Brüssel

Telefon: +3224255957
E-Mail : bruessel@solebox.com
Facebook: Solebox Brüssel
Öffnungszeiten: Mo -Sa 11.00 - 19.00 Uhr

 

Where do I get some Information about releases?

Check out the homepage of our shop and of course our social media channels for upcoming realeases and specials: Facebook and Instagram